The Arrival
You open the door and the house is ready: the temperature, the lighting, the music, a stocked kitchen, your bags already unpacked. A pile of delivery boxes on a counter is a chore. This is an arrival.
One manager who knows your home.
Imagine a five-star hotel where you are the only guest. That is what your home becomes: the one place where nothing is asked of you.
Not a queue, an app or a help desk. A dedicated manager who learns how your house runs and how you like it, so you never explain anything twice.
How It Works
Always a step ahead.
- A Conversation, Then a Walk Through
- We sit down with you to learn how you live, how the house should feel and what you are tired of thinking about. Then we walk the house together. Within days, you have a written proposal.
- From the First Week
- Service begins as soon as you sign, starting with whatever has been waiting on you. Within the month, The Home Record is in place.
- The Home Record
- A living record of how your home runs, kept current and yours to keep: its systems, warranties, vendors, paperwork and the standards you set. You approve it, and it becomes the plan your home is run by.
- Then, a Step Ahead
- Every service, renewal and occasion is handled before it falls due. Everyday decisions are made within the limits you set; anything beyond them comes to you with our recommendation.
- Whenever You Want Something
- A dinner, a trip, a change to the house: you text one number, and it is arranged by the people who already know how you like it.
- Each Month, a Note
- What was handled and what is coming, so you never have to ask.
Who It's For
People whose time is already spoken for.
- Work That Asks Everything
- Your work has your attention. The house shouldn't need any of it: no vendor calls, no repair windows, no paperwork squeezed into the margins of your day.
- Rarely Home Before Dark
- Late nights and guests at short notice. The house is ready to be seen on any evening you bring someone home.
- Long Stretches Away
- Months of travel, seasons at a second home. The house is watched over the whole time you are gone.
- More Than One Home
- Every residence kept to one standard, with one point of contact and one monthly note for all of them.
In Practice
Set up once around the way you live. After that, it simply happens.
The Departure
You leave without a single thought about the house. Your bags are packed, the house is secured behind you and your car is waiting.
The Week Ahead
Before your week begins, it's already arranged. Clothes are pressed, and every visit to the house is timed around your calendar, so no one rings the bell during your call.
The Change of Season
The heating is serviced before the first cold night and the air conditioning before the first heat wave. Problems are caught while they are still small.
The Monthly Note
An example.
Your Home: November
- Occasions
- Your mother's birthday is the 18th. Flowers are ordered and a card is on your desk.
- Travel
- Your car for the mountain trip on the 22nd is booked, and the cabin is stocked.
- Wardrobe
- Winter coats are cleaned and back in the closet. Two suits are back from the tailor.
- Paperwork
- Your passport expires in May. The renewal is prepared and ready whenever you are.
- The House
- The gutters were cleared after the leaves came down, and the irrigation was shut off ahead of the first freeze.
- For Your Decision
- The roof warranty ends in March. Two inspection quotes are attached; we recommend the first.
Postern Private
Discretion
A postern is the private gate of an estate: the quiet way in, used by those who keep the house running.
- Nobody Knows
- Your neighbors see a home that is always perfect. Your guests see a host who never seems to lift a finger. Only you know why.
- Your Name
- Vendors answer to us and never learn whose home they're in, so nothing is priced on your name and no contractor ever calls you. We publish nothing and never name a client.
- Vetted Specialists
- Every specialist is background-checked, carries their own insurance and signs a confidentiality agreement before stepping inside. Your own trusted vendors are welcome, held to the same standard.
The Founder
Erica McGuire has managed a multi-million-dollar estate: its vendors, upkeep, calendar and the hundred small details that keep a house of that scale running. Before that, she spent seven years building software and leading engineering teams on systems that could not be allowed to fail.
Postern Private is built on what both taught her: the problems that do the most damage are the small ones nobody is watching. So every home we manage is documented like a system: each appliance, warranty, vendor and renewal is recorded, tracked and dated, so nothing depends on anyone’s memory.
Our specialists are people we have worked with for years. If you already have people you trust, we work with them instead, held to the same standard.
We take on a small number of clients, so each one has our full attention. We work in the background, so all you ever notice is the result.
FounderErica McGuire
Begin
The first conversation is complimentary.
- Getting Started
- A one-time onboarding fee, set out in your proposal and paid with the first month.
- Ongoing Care
- A monthly retainer, set by the number of residences and how much you hand over. What is included is agreed in writing, so you always know what's covered.
- Service Area
- We serve homes across Greater Atlanta, and second homes beyond it by arrangement.
- Availability
- When we are full, we keep a waiting list.
For all other inquiries, [email protected]